Customer Inquiry Examples
Real inquiries from businesses and buyers looking to source, receive, consolidate, and ship products from China.
These examples can help you understand whether your purchasing and consolidation needs are similar.
B2B Buyer
USA
Multiple Suppliers, One Container
“We are looking to ship a container from China with various products from different suppliers and need a freight forwarder to consolidate the shipments into one container.”
Customer Requirements
- Receive goods from multiple suppliers in China
- Consolidate different supplier shipments
- Combine the goods into one container
- Arrange international freight
Baby Carrier Brand
Slovakia
Small Samples from Multiple Factories
“Hi, we are Beelyra, a baby carrier brand. We need to consolidate small hardware samples from approximately 10 factories in China, including metal buckles, metal logos, and neodymium magnetic closure strips, then send everything in one parcel to Slovakia.”
Customer Requirements
- Receive samples from approximately 10 suppliers
- Keep each sample labeled with supplier name and reference code
- Hold the samples until all deliveries arrive
- Repack and consolidate everything into one parcel
- Ship the consolidated parcel to Slovakia
- No photos required
- Confirm whether magnetic strips can be shipped to Slovakia
Quote Requested: Handling, repacking, storage fees, free storage period, and international shipping.
Spanish Company
Spain
Weekly Consolidation of Textile Samples
“We are a Spanish company looking for someone in China to consolidate samples from different suppliers into a single warehouse and combine them into one or two shipments per week to our headquarters in Spain, rather than arranging individual shipments for each supplier’s samples.”
Customer Requirements
- Receive samples from multiple suppliers in China
- Consolidate all samples at one warehouse
- Store samples until scheduled shipment
- Combine multiple suppliers’ samples into one or two shipments per week
- Ship consolidated packages to Spain
- Avoid individual international shipments for each supplier
Products: Textile and promotional samples, including clothing, caps, cufflinks, and accessories.
Individual Buyer
USA
Individual Bulk Purchase from Multiple Suppliers
“I will purchase the products myself — T-shirts, shoes, watches, and bags (unbranded) — from different suppliers and have all the packages shipped to your warehouse. I need you to receive and consolidate the packages into one shipment, then arrange air shipping to the US.”
Customer Requirements
- Purchase products independently from different Chinese suppliers
- Receive all supplier packages at the Quacn warehouse
- Hold and organize the packages
- Consolidate multiple packages into one shipment
- Arrange air shipping to the United States
Products: Unbranded T-shirts, shoes, watches, and bags.
1688 Buyer
Bangladesh
1688 Products That Cannot Ship Directly to Bangladesh
“I selected some items from a 1688 shop, but they don’t ship directly to Bangladesh. Please help me. I want those products so bad.”
Customer Requirements
- Purchase products from a 1688 supplier
- Receive the products at a warehouse in China
- Handle the shipment because the supplier does not ship directly to Bangladesh
- Arrange international shipping from China to Bangladesh
Shipping Destination: Bangladesh
UK Business
United Kingdom
China Consolidation with DDP & Customs Questions
“I am interested in using your services, but I would like to ask a few questions in advance to determine whether your company would be the right fit for my business needs.”
“I am looking for a freight company with a warehouse in China that can receive shipments from multiple suppliers, consolidate the goods into a single shipment, and arrange delivery to the UK (England Mainland).”
Customer Profile
- Business based in Fareham, Hampshire, England
- Purchases products from multiple suppliers in China
- Primarily purchases home accessories and decorative items
- Products include lamps, vases, trays, and other small decorative items
Customer Requirements
- Receive goods from multiple suppliers in China
- Consolidate different supplier shipments into one shipment
- Arrange delivery to England Mainland
- Provide DDP shipping options to the UK
DDP & Customs Questions
- Who is the Importer of Record?
- Whose EORI number is used for the import?
- Will the customer receive a copy of the customs declaration, including the MRN?
- Will the customer receive evidence confirming that import VAT and applicable customs duty have been paid?
Wholesale Clothing Business
Haiti
Multi-Supplier Clothing Sourcing for Wholesale
“My name is Sébastien, and I am preparing to launch a wholesale clothing business targeting small retailers in Haiti.”
“Our business model is to purchase different types of new clothing in China, have them sourced and consolidated through one partner, and then create ready-to-resell wholesale clothing lots in Haiti.”
Product Categories
- Men’s Clothing: T-shirts, shirts, jeans, trousers, shorts, and more
- Women’s Clothing: T-shirts, tops, jeans, trousers, shorts, dresses, skirts, and more
- Children’s Clothing: T-shirts, shorts, trousers, dresses, sets, and more
Customer Requirements
- Source from multiple Chinese clothing manufacturers and suppliers
- Consolidate multiple suppliers and multiple SKUs into one shipment
- Allow different styles, sizes, and colors within the same order
- Provide competitive wholesale prices
- Provide product samples before placing a large order
- Provide real product photos and videos
- Perform quality control before shipment
- Handle large and recurring orders as the business grows
- Identify reliable clothing manufacturers based on target price and quality requirements
- Consolidate the goods in a China warehouse before international shipping
Initial Order Plan
The customer would like to begin with samples from several clothing categories to evaluate product quality before placing a larger order.
Information Requested
- Sourcing fees or commission structure
- Multi-supplier and multi-SKU sourcing support
- MOQ requirements for mixed orders
- Availability of men’s, women’s, and children’s clothing
- Sample ordering options and costs
- Quality-control process
- Typical sourcing and consolidation lead times
- Payment terms
- Examples of clothing suppliers and products currently sourced
- Quotation based on a detailed product list and target prices
Business Objective: Build a long-term sourcing relationship, starting with samples and progressing to recurring wholesale orders as purchasing volume increases.
Have a Similar Requirement?
If your purchasing situation is similar to one of these customer inquiries,
tell us what you are buying, where your suppliers are located, and where you need the goods shipped.